Refund policy

We have a 10-day exchange-only policy, which means you have 10 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start an exchange, you can contact us at traditionsfloristandgifts@gmail.com . If your exchange is accepted, you will be responsible for shipping back to Traditions.

We will notify you once we've received and inspected your item and let you know if the return was approved or not. If approved, you'll be eligible for an exchange or store credit.

You can always contact us for any return questions at 205-486-9922 

no returns on food, earrings, clearance or holiday merchandise 

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, we cannot accept returns on sale items, jewelry, seasonal items, and gift cards.